Carrier Scout Support

The fastest way to reach us is email. Include what you were doing and what you expected — screenshots help.

Send diagnostics with your message

In the app, open Settings → Support → Contact Support. The app prepares an email with an optional diagnostics snapshot (plan state, sync status, and recent error counters — never your lookup contents) so we can help faster.

Common questions

A lookup used a credit — when does my allowance reset?

Recurring lookup allowances reset with your subscription's billing period. You can see the exact renewal date in Settings → Plan & Usage. Repeating a lookup you just ran reuses the recent result without spending another credit.

Call blocking or message filtering isn't taking effect

Both features need a one-time enablement in iOS Settings: Phone → Call Blocking & Identification → Carrier Scout and Messages → Unknown & Spam → Carrier Scout. The app's Protection screen shows current status.

What does the Trust Check mean?

It's on-device guidance built from signals like recent carrier moves, line type, and your own block/allow decisions — not a verdict. A cautious rating doesn't prove a number is a scam, and a good one doesn't prove it's safe. Your judgment always wins.

How do I restore my subscription on a new device?

Open Settings → Plan & Usage → Restore Purchases. Make sure the device is signed into the same Apple Account that made the purchase.

Privacy

Our privacy policy lives at carrierscout.app/privacy.